How Clappe Buyer Protection keeps your purchase safe
What Clappe Buyer Protection covers, how your payment is held and released, and how to raise an issue on any clappe.shop order — wherever you are in the world.
clappe.shop is a global marketplace: the businesses you buy from are independent, verified sellers, and you may be buying from a shop on the other side of the world. Clappe Buyer Protection is what lets you do that with confidence.
Your payment is held, not handed over
Payments are processed securely by Stripe under a seller-of-record model. Your money is routed to the seller through Clappe rather than paid directly, so there is always an accountable business — and a clear record — behind every order.
What is covered
- Items that arrive damaged, faulty, or not as described.
- Orders that are never delivered.
- Bookings and services that are not provided as agreed.
- Disputes you cannot resolve with the seller directly.
How to raise an issue
Open your order using its reference and choose “Message seller”, describe the problem, and say what you would like — a replacement, repair, or refund. Most issues are resolved directly with the seller within a few days.