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Clappe Buyer Protection

If your item never arrives, arrives materially not as described, or a booked service isn't honored, you get a full refund of up to $250 USD per order — report it within 30 days and we'll resolve it through our process.

Cash-on-delivery orders are covered from the moment your payment is confirmed.

What's covered

Products

Your order never arrives, or what arrives is materially not as described — wrong item, broken, counterfeit, or missing key parts.

Bookings

You paid for a confirmed appointment and the seller doesn't honor it — no-show, cancelled without rebooking, or the booked service isn't provided.

Quotes & services

You accepted a quote and paid through Clappe, but the agreed work was never delivered or is materially different from what was agreed.

What's not covered

  • Changing your mind after the delivery window has passed — sellers set their own return policies for that, see Returns.
  • Payments made outside the Clappe platform — we can only protect payments we process, so always pay through clappe.shop.
  • Items or services prohibited by our Terms of Service.

How it works

  1. 1

    Report the problem

    Report the issue from your order page, or contact us, within 30 days of the delivery date or the scheduled service date.

  2. 2

    We mediate with the seller

    We open a case and engage the seller within 48 hours. Most cases are resolved directly — a replacement, a redo, or a refund.

  3. 3

    You get your money back

    If it can't be made right, you receive a full refund of up to $250 USD to your original payment method.

Good to know

Is there a limit to the refund?
Clappe Buyer Protection covers a full refund of up to $250 USD per order. For orders above that amount we still mediate the full dispute with the seller — the cap applies only to the guaranteed refund.
Are cash-on-delivery orders covered?
Yes. Cash-on-delivery orders are covered from the moment your payment is confirmed — once you've paid the seller on delivery, the same protection applies.
How long do I have to report a problem?
Report the issue within 30 days of the delivery date, or of the scheduled service date for bookings and services. Reporting takes a minute from your order page or via our contact form.
How fast is a case handled?
We engage the seller within 48 hours of your report. Refunds approved through the process go back to your original payment method.

Buyer Protection works alongside our other buyer policies: